FAQ - Frequently Asked Questions

At Lovely Stella , we offer premium fragrances, made from natural and sustainable ingredients, with a particular focus on environmental impact. We are also developing a full range of cosmetics, including skincare and makeup products.

Nos crèmes et soins visage sont fabriqués en France, dans des laboratoires cosmétiques spécialisés, selon un savoir-faire d’excellence. Le processus commence par la sélection rigoureuse des matières premières naturelles et durables.

Les formulations sont ensuite développées pour garantir une haute performance, tout en minimisant l’impact environnemental. Avant la mise sur le marché, chaque produit passe par des contrôles qualité stricts et des tests dermatologiques afin de respecter les normes européennes les plus exigeantes.

Our products are proudly made in France, in cosmetic laboratories and by expert perfumers. Each creation is made with unique know-how, guaranteeing exceptional quality and compliance with European standards.

Yes, our fragrances are made from natural and sustainable ingredients. Each raw material is carefully selected to ensure high quality, while minimizing the impact on the environment.

We are committed to providing environmentally friendly products. Our ingredients are sustainably sourced, and our packaging is designed to be recyclable. We ensure that every step of production meets our environmental commitments.

No, we do not currently offer product sets or bundles. All of our items are sold individually, allowing you to choose the products that suit you best.

Yes, Lovely Stella will soon expand its offering with a range of cosmetic products. You will discover skin care and beauty products designed with the same care as our perfumes.

No, we do not offer samples.

Yes, we manage the stock of our products ourselves. This allows us to guarantee their availability and directly control their quality before shipping.

No, Lovely Stella does not do dropshipping. Dropshipping is an online sales model where e-tailers offer products without having them in stock. When you place an order, the e-tailer purchases the product from a third-party supplier, often based overseas, and it is this supplier who ships directly to the customer. This model often results in longer delivery times, limited control over product quality, and sometimes a lack of transparency on the actual origin of the items.

At Lovely Stella , we want to have total control over the quality of our products. Our perfumes and cosmetics are made in France by specialized manufacturers, with whom we work closely. This allows us to guarantee high-quality products, respecting our ethical and environmental standards. Unlike dropshipping, we ensure total transparency on the production and provenance of our items, as well as fast and reliable delivery.

You can place your order directly on our online shop. Select the products you are interested in and follow the secure ordering process. Once your order is validated, you will receive a confirmation email.

We accept the following payment methods:

• Visa
• MasterCard
• American Express
• PayPal

All transactions are secured to provide you with a simple and reliable shopping experience.

Delivery times vary depending on your location. Typically, your orders are delivered within 2-5 business days after shipment. You will receive a tracking number via email once your order has been shipped.

Yes, we ship to several countries around the world. Shipping costs and times may vary depending on your destination. See our Terms and Conditions for more details on the areas we serve.

You can modify or cancel your order as long as it has not yet been shipped. For any modification, contact us quickly via the contact form specifying your order number.

If you are not satisfied with your purchase, you can return your products within 14 days of receipt. Products must be unopened, unused, and in their original packaging. See our General Conditions of Sale for more information.

To return a product, contact us via the contact form, specifying your order number and the reason for the return. We will provide you with the necessary instructions to complete the return in accordance with our policy.

Yes, return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product. See our General Conditions of Sale for more information.

You can contact us directly via our contact form available on the site. We promise to respond as soon as possible for any questions or requests.

Once your order has been shipped, you will receive an email with a tracking number. You will be able to follow the progress of the delivery until you receive your order.

If you encounter a problem with your order (missing product, defective, etc.), contact us immediately via the contact form, specifying your order number and the nature of the problem. We will provide you with a solution quickly.

If you are interested in becoming a reseller, we would be delighted to explore a collaboration with you. Fill out our contact form by selecting "Become a reseller" in the subject line of your message. Our team will contact you shortly to discuss partnership terms.

As a reseller, you will have access to our high-end perfumes as well as our future range of cosmetics. Although we do not offer marketing support, you will have access to quality, ethical and sustainable products, perfect for attracting customers looking for responsible luxury.